Resources

If you suspect or have already been scammed, here's what to do — bank hotlines, official UAE reporting channels, and consumer-protection contacts.

If you have already made a payment or shared card details

Temporarily block your card via your banking app first, then call your bank's fraud hotline below for assistance.

Open your banking app and freeze or temporarily block your card.
Call your bank's fraud hotline (see list below) — most are 24/7.
File a report with the police (see "Report the fraud" below).
Keep screenshots, message threads, and transaction references — your bank and police will need them.

Use the official UAE channel that fits your emirate or situation. You can use more than one.

Report to Dubai Police eCrime
File an official cybercrime report
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Report on TAMM Abu Dhabi
Abu Dhabi government services portal
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Sanadak
UAE financial ombudsman & consumer protection
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CBUAE Consumer Protection
Central Bank of UAE consumer protection portal
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Report spam SMS to TDRA
Telecommunications & Digital Government Regulatory Authority — file a spam / unsolicited-marketing complaint
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Top 5 UAE banks shown first. Tap to expand the full list of 45 or search for yours. Tap a number on mobile to dial.

What CBUAE rules say UAE banks must do for you on fraud refunds, complaints, data protection, and disclosure — plain-language summary with sources.

Horas provides AI-powered risk assessments and curated resources only — not legal or financial advice.